FAQ :: CrediMax

Merchant FAQ

How to use a CrediMax Point of Sale (POS) Terminal

Swipe/insert the card through the POS terminal
Key in the amount and press “Enter”
Ask the customer to enter his/her PIN code (if required)
The POS terminal will then Approve and print out the purchase receipt
Once approved, tear off the receipt and ask the Cardholder to sign if it is required, depending on the card
Verify the Cardholder’s signature on the receipt against the card if Signature was required
Keep the original singed copy and press “Enter” for the Cardholder’s copy.
To avoid fraud, pay attention to the cardholder's behavior
If you suspect behavior follow code 10 steps.

Press menu and choose “Pre-Authorization”.
Insert/Swipe the card if available or manually enter the card number and expiry date on the POS terminal
Enter the amount and press “Enter” and wait for the approval
Once approved, the POS terminal will print out the “Authorization Receipt”
If approved, an authorization code will be generated on the receipt
Keep the receipt for future reference.

Press menu and choose “Offline”.
Insert/Swipe the card or key-in the card number and the expiry date through the POS terminal
Enter the amount and press “Enter”
Enter the approval code obtained from “Authorization Receipt” and press “Enter”
Tear off the receipt and ask the Cardholder, if present, to sign.
Verify the Cardholder’s signature on the receipt against the card, if present.
Keep the original signed copy and press “Enter” again to print the Cardholder’s copy.

3. How to process a Tip Transaction (For Restaurants Only)

4.How to Void a Transaction (For Credit Cards Only)

Press menu and choose “Void”
Enter the Receipt Number and press “Enter”
Enter the amount and press “Enter”
Tear off the receipt and attach it with the original receipt and press “Enter” to print the Cardholder’s copy.
Merchants should keep a copy for future reference

Note: Void Transactions are used for canceling the transaction immediately and it should be done before batch upload.

5. How to print the Transaction Report

6. How to Re-print a Purchase Receipt

Press menu and choose “Reprint”
Enter the Receipt Number and press “Enter”
Press “Enter” again to confirm
Tear off the receipt and ask the Cardholder to sign, if required
Verify the Cardholder’s signature on the receipt against the card, if applicable.

7. How to Upload a the Transactions

NOTE: A successful Upload will mention (Accepted) at the end of the report