FAQ

Merchant FAQ

How to use a CrediMax Point of Sale (POS) Terminal

  1. How to process a Payment (Credit Card / DebitCard)
  • Swipe/insert the card through the POS terminal
  • Key in the amount and press “Enter”
  • Ask the customer to enter his/her PIN code (if required)
  • The POS terminal will then Approve and print out the purchase receipt
  • Once approved, tear off the receipt and ask the Cardholder to sign if it is required, depending on the card
  • Verify the Cardholder’s signature on the receipt against the card if Signature was required
  • Keep the original singed copy and press “Enter” for the Cardholder’s copy.
  • To avoid fraud, pay attention to the cardholder's behavior
  • If you suspect behavior follow code 10 steps.
  1. A. How to process a Pre-Authorization Transaction (For Credit Cards Only)
  • Press menu and choose “Pre-Authorization”.
  • Insert/Swipe the card if available or manually enter the card number and expiry date on the POS terminal
  • Enter the amount and press “Enter” and wait for the approval
  • Once approved, the POS terminal will print out the “Authorization Receipt”
  • If approved, an authorization code will be generated on the receipt
  • Keep the receipt for future reference.
  1. B. How to Debit (Process) the Pre-Authorization Transaction.
  • Press menu and choose “Offline”.
  • Insert/Swipe the card or key-in the card number and the expiry date through the POS terminal
  • Enter the amount and press “Enter”
  • Enter the approval code obtained from “Authorization Receipt” and press “Enter”
  • Tear off the receipt and ask the Cardholder, if present, to sign.
  • Verify the Cardholder’s signature on the receipt against the card, if present.
  • Keep the original signed copy and press “Enter” again to print the Cardholder’s copy.

      3. How to process a Tip Transaction (For Restaurants Only)

  • Press menu and choose “Tips Comp”
  • Enter the Receipt Number and press “Enter”
  • Enter the tip amount and press “Enter”
  • Enter the total amount (Tips + Transaction Amount) and press “Enter”
  • Wait for the receipt print out.
  • Keep the original copy and press (Enter) for Cardholder’s copy (If Needed).

      4.How to Void a Transaction (For Credit Cards Only)

  • Press menu and choose “Void”
  • Enter the Receipt Number and press “Enter”
  • Enter the amount and press “Enter”
  • Tear off the receipt and attach it with the original receipt and press “Enter” to print the Cardholder’s copy.
  • Merchants should keep a copy for future reference

Note: Void Transactions are used for canceling the transaction immediately and it should be done before batch upload.

       5. How to print the Transaction Report

  • Press menu and choose “Report”
  • Choose from the below options:
  • F1 Card-Wise (Total amount of cards type)
  • F3 User-Wise (Full details of the transactions).
  • F4 -Wise (Full details of the transactions).
  • Press “Enter” to confirm
  • Wait for POS terminal to print out the Transaction Report.

       6. How to Re-print a Purchase Receipt

  • Press menu and choose “Reprint”
  • Enter the Receipt Number and press “Enter”
  • Press “Enter” again to confirm
  • Tear off the receipt and ask the Cardholder to sign, if required
  • Verify the Cardholder’s signature on the receipt against the card, if applicable. 

       7. How to Upload a the Transactions

  • Press menu and choose “Upload”
  • Press “Enter” to confirm
  • The Upload Report will be printed once process is completed

NOTE: A successful Upload will mention (Accepted) at the end of the report

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