Complaints Procedure

Customer Complaints Procedure

Introduction

In line with the Central Bank of Bahrain requirements with regards to the Customer Complaints Procedure, CrediMax is pleased to issue its Customer Complaints Procedure. The Complaints Procedures designed to outline and simplify the processing of Customer's complaints with an aim to protect the Customer's interests first and provide Quality Customer Service.

How do you register your complaints?

All complaints must be put in writing & addressed to :

Head of Customer Experience
      CrediMax
      P.O. Box 5350
      Manama - Kingdom of Bahrain
       - complaints@credimax.com.bh
       - +973 17 117 117
       - +973 17 214 193

Complaints will be acknowledged in writing within five working days providing reference number enabling follow up.

Written resolution will be issued within four weeks from acknowledgement date explaining issues & proposing suitable and comprehensive solutions to the complaint.

Complaints that are not resolved to the satisfaction of the Customers would be escalated within CrediMax for re-evaluation & resolution. Any further dissatisfied Customer would be at liberty to raise her/his complaint to higher levels of authority, or may refer to the Consumer Protection Unit at the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the complaint.

For more inquiries, please feel free to contact our Customer Complaints Officer on +973 17 117 117.