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Privacy Policy

CrediMax B.S.C has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for CrediMax B.S.C official website: www.credimax.com.bh Our Internet Banking Service might requires you to provide your contact details i.e. email address and demographic information if applicable. Your contact information is used to notify you about new products available, special offers or to communicate other CrediMax news. You may opt-out of receiving future mailings by calling our customer services call centre or sending us email on credimax@credimax.com.bh. Your data collected at our website is used for marketing purposes only and will NEVER be sold on an individual basis.

Cookies

Our website may use browser cookies to maintain information about your site session; most notably, the 'state' of your current web session. Cookies help us identify you; this in-turn makes your experience at www.credimax.com.bh smoother and more enjoyable. These cookies contain absolutely no personal and confidential information.

Security

Our website has a security measures in place to protect the loss, misuse and alteration of the information under our control. All information you send to CrediMax B.S.C or via our mother company "BBK" via their Internet Banking such as your Customer ID and ePIN and other transaction details are encrypted using the Secure Socket Layer (SSL) Certificate. The security of your information is a vital role; therefore, multiple types of additional security measures have been put in place for your protection. These measures include frequent professional evaluations of both external and internal security structures, detection of uncharacteristic customer behavior and monitoring and quickly blocking attempts by fraudsters to obtain Customer IDs, passwords and ePINs.

Choice/Opt-Out

Our website provides you the opportunity to opt-out of receiving communications from CrediMax B.S.C. by calling our customer services call centre or sending us an email on credimax@credimax.com.bh

Contact

For any further inquiry about this privacy statement, the practices of CrediMax B.S.C website, or your dealings with this website, please do not hesitate to contact us:

 

Address: CrediMax B.S.C, P.O. Box 5350, Manama – Kingdom of Bahrain
Email: credimax@credimax.com.bh
Tel: +973 - 17117117
Fax: +973 - 17214193


Customer Complaints Procedure


Introduction


In line with the Central Bank of Bahrain requirements with regards to the Customer Complaints Procedure, CrediMax is pleased to issue its Customer Complaints Procedure. The Complaints Procedures designed to outline and simplify the processing of Customer's complaints with an aim to protect the Customer's interests first and provide Quality Customer Service.

How do you register your complaints?

  1. All complaints must be put in writing & addressed to :

     Customer Complaints Officer
      CrediMax
      P.O. Box 5350
      Manama - Kingdom of Bahrain
      E-mail : credimax@credimax.com.bh
      Tel : +973 17 117 120
      Fax : +973 17 214 193

  1. Complaints will be acknowledged in writing within five working days providing reference number enabling follow up.
  1. Written resolution will be issued within four weeks from acknowledgement date explaining issues & proposing suitable and comprehensive solutions to the complaint.
  1. Complaints that are not resolved to the satisfaction of the Customers would be escalated within CrediMax for re-evaluation & resolution. Any further dissatisfied Customer would be at liberty to raise her/his complaint to higher levels of authority, or may refer to the Compliance Directorate at the Central Bank of Bahrain within 30 calendar days from the date of receiving the complaint.
For more inquiries, please feel free to contact our Customer Complaints Officer on +973 17 117 120.