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Merchant Acquiring

Merchant acquiring is one of the major services that CrediMax offers to its local merchants in Bahrain . With a wide merchant base that it has, CrediMax is ranked as the main acquirer in Bahrain. This service is handled by CrediMax's very capable Merchant Services & Sales department who is responsible for ensuring that the merchants are adequately provided with the means and accessories required to accept payment from their customers through credit cards in the most convenient and efficient manner.

Each merchant is provided with one or more Point of Sales (POS ) machines through which the purchases of the cardholders can be processed using their valid credit and debit cards.

Continuous development is an important part of CrediMax's strategy to achieve maximum Customer and Merchants satisfaction. The Merchant Services and Sales Department efficiently handles this task through its professional and expert merchants team officers ( field officers ) , and through the back office support team. The market is divided into four geographic regions and each region is assigned to two dedicated full time merchant team officers who are responsible for the provision of the best quality service to the merchants.

Together the field officers look after the merchants in their region by managing the business promotions, ensuring that the necessary training is provided, attending to problems if any and solve them, besides ensuring that the necessary supplies and stationery are amply available at each merchant outlet.

On the other hand, CrediMax is always abreast of the fast technology development and changes that take place in the card business, and hence , the company's network systems are promptly updated to match the highest quality and standards in the international credit card arena.

The merchants are always provided with the latest released POS machines models as necessary to reduce customers waiting on transaction time. Further , each updated and advanced equipment shall open the doors for a wider range of new services and card products acceptance to be developed and released soon.

As a part of CrediMax's customer satisfaction objective, applications for new signing in merchants , approval and installation are designed to be processed within three to four days as a policy. New merchants may approach the Merchant Services and Sales department for application to sign in or may contact the field officers who shall be glad and are most willing to visit them at their sites to sign an agreement with them.


Types of Cards

CrediMax point of sales (POS ) machines accept all types of cards, such as Visa , MasterCard, Visa Electron, Maestro, JCB and ATM cards ( Benefit ).

AMEX and Diners Club cards may also be accepted by the merchants if they opt to subscribe in these two cards.


Merchant Services Department contact numbers

For any inquiry, question, or request for Point of Sales (POS) machine, please call :

Khalid Showaiter
Tel: +973 17117256
Fax: +973 17212109
Mobile: + 973 36644433
Email: kshwaiter@credimax.com.bh

Mohammed Ebrahim
Tel: +973 17117227
Fax: +973 17212109
Email: mmahdi@credimax.com.bh

For payment gateway services, please call:

Ali Jawad
Tel: +973 17117267
Fax: +973 17212109
Email: ajawad@credimax.com.bh

 

Amended CrediMax Merchant Agreement