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While CrediMax continues to adopt methods to combat Card fraud, you have a very important role to play in enhancing your account security while transacting through the Internet. Credinet Cards are the most simple, safe and convenient way to pay when you buy on-line. But you need to take a few sensible precautions to prevent fraud on your Card.
- When your statement arrives each month check it thoroughly to ensure you recognize all transactions. The sooner you detect anything suspicious the sooner we can act upon it. It is even better if you check your account on weekly basis using the Internet service.
- Following this it is important that you examine unusual transactions before querying them with our customer service agent. As the Internet is truly global you may find that some companies with which you have transacted may be registered in countries you do not expect. Also the trading name on your statement may be different from that which appears on the web site. However, if you are satisfied that you did not carry out any particular transaction then notify us as soon as possible.
- A must…never leave account information, passwords, PIN etc unprotected on your PC or lying around in the house. Treat such information in strict confidence. If you need to store account information etc on your PC save it in a password-protected media.
- If you are using a Credinet Card account, treat the account details and your Card with the same security as you would for your normal Card i.e keep it safe and do not let anybody to have access to it except other authorized users of the account.
- Use only secure Internet browsers that allow secure transmission of data. Identify security clues such as the 'closed lock' icon at the bottom of the browser or a URL that begins with https://. These signs indicate that only you and the merchant can view payment information.
- Read in detail and understand the Terms & Conditions before committing to any Internet transaction (commercial agreement) to ensure that items can be returned if they are not in satisfactory condition.
- In case of cancellation of subscription, membership or mail order, please retain hard copy of your cancellation communication for future reference.
- Never respond to an e-mail request for personal or account information, even if appears to be from a trusted source.
It is our pleasure to assist in protecting your Card and your interest.
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